Designer Threads (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or placing an order with us, you agree to the practices described here.
1. Information We Collect
We collect information you provide directly to us, and information generated automatically when you use our website:
- Account and order details — name, email address, phone number, shipping and billing address, and order history.
- Communications — messages you send us via WhatsApp, email, our contact form, or social media.
- Payment information — processed securely by our payment gateway partners. We do not store your full card, UPI or net-banking credentials on our servers.
- Usage data — pages you visit, items you view or wishlist, and general device/browser information, collected through cookies and similar technologies.
2. How We Use Your Information
- To process, fulfil and deliver your orders.
- To communicate with you about your order, account, or enquiries you raise with us.
- To improve our website, products and customer experience.
- To send you updates about new collections, offers or promotions — only where you've opted in, and you can unsubscribe at any time.
- To detect, prevent and address fraud, abuse or security issues.
- To comply with applicable legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal information. We share it only where necessary to run our business:
- With courier and logistics partners, to deliver your order.
- With payment gateway providers, to process transactions securely.
- With service providers who help us operate the website (hosting, analytics, customer support tools), bound by confidentiality obligations.
- Where required by law, regulation, or a valid request from a public authority.
4. Cookies
We use cookies and similar technologies to keep you signed in, remember items in your cart or wishlist, and understand how our website is used. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.
5. Data Security
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to fulfil orders, resolve disputes, and comply with our legal obligations, after which it is deleted or anonymised.
7. Your Rights
You can ask us to access, correct, update or delete the personal information we hold about you, and you can opt out of marketing communications at any time. To exercise any of these rights, reach out to us using the details below.
8. Children's Privacy
Our website is not directed at children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please get in touch:
- Email: co@jdwcwdc
- Phone: 1234567890
- Address: idk
- Message us on WhatsApp
- Or use our Contact page.